ADA Accessibility Notice

Our commitment

OneCall Houston is committed to helping people with disabilities access our website. We are making changes to improve the site’s accessibility and ease of use. We use the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. This work is ongoing.

Get help using this website

If you have trouble using a page, form, or feature, please contact us. We will make all reasonable efforts to assist you. You can call (713) 880-5200 or email onecallhouston@gmail.com. Please use Web Content Accessibility (ADA) as the email subject.

You can also contact our service team at (281) 720-8880 if you need help requesting service or finding information on the site.

Tell us about the problem

To help us understand the issue, please share the following details if you can:

• The address or name of the page you were using.
• The information you wanted to find or the action you tried to take.
• What happened and what prevented you from completing the task.
• Your browser or assistive technology, if relevant and known.
• A way to contact you and your preferred method of reply.

You do not need to provide a medical diagnosis or other private health information to request help. A description of the website issue is enough to start.

Other ways to reach us

If the online contact or service request form is difficult to use, please call us. Our team can help you discuss your service needs by phone. Feedback about website barriers also helps us identify areas that need attention as our accessibility work continues.