Our commitment is to our customers
By providing them with open and honest advice, we give them the them to make the most informed choices about their service needs. Through this methodology, we are confident that we will have long-term relationships with our clients and that they know that One Call to 713-880-5200 truly does it all when it comes to AC, Heating, Plumbing and Drains.
Meet The Owner
Edgar Connery, owner and president of ONE CALL, is a Houston transplant originally from Detroit, Michigan. He grew up working in the HVAC and Plumbing field, first as a rookie tech climbing the ladder. Edgar noticed how some companies and technicians were unfortunately paid on commission, ultimately using sales tactics to sell a customer what they did not need or even want, and sometimes downright lying to customers. This isn’t the way business should be conducted, so he began ONE CALL to change the industry.
Since opening doors 21 years ago right in the heart of Montrose, his service techs have never been paid on commission. This makes for an honest, personal, and neighborly service for all residents of Houston.
His philosophy has grown so popular, in fact, that most customers, new and returning alike, ask for him by name.
What you can expect
From the moment you contact One Call Houston, we want you to feel very comfortable that you made the right call. Our mission to our customers is…
Our mission is to provide our neighborhood customers the best price, highest quality, most responsive, on-time professional air conditioning, heating and plumbing services. Our commitment is to educate our customers to enable them to make the most informed choices about their service needs Our goal is to become your home comfort specialist!
We make sure that when you contact us that you are treated Professionally & Respectfully
The Introduction – When our technician arrives at your door, he will properly introduce himself, review the nature of the service dispatch and request permission to enter the property to assess the situation. Prior to entering, our technicians will put on protective foot coverings to prevent any tracking of dirt and to just show that we care about your home or office. We do this to make sure nothing has changed, that message sent was message received and to clarify the rest of the initial call. This includes reconfirming how payment will made should you authorize us to perform the work.
As the technician is looking at the issue, he will be asking you questions to further understand the issue as well as understand your expectations.
Diagnosis and Options – When our technician completes the evaluation, they will provide you with an itemized list of everything required. We believe in full transparency and not over-selling. We want lifetime customers’ and would never jeopardize that. Our technicians will also apprise you of any warranties or service plans that may be of use to you. The will provide you with a timetable for the repairs as well as take as much time as necessary to answer any questions you may have. Once this is done, they will ask for your signature authorizing the repairs.
The Repair / Installation – Once authorized, our service technician will perform the work exactly as explained. When completed, they will review all of the work done as well as perform any testing necessary.
The Job Site – When we complete the work, we vow to clean up after ourselves to leave the job site in a condition of completion. We are not happy until you’re happy!