Everything Starts With Service
I called last week because my kitchen sink was stopped up. I saw a $59 "clean any drain" special on their website. Bobby came out and quickly had the sink draining again. He was very professional and explained every step he would take before he started to clear the drain if the first step was not successful. He got it on his first try. Thanks Bobby. And thanks One1Call Houston. I'll call again if I have any other problems.
The entire team at One Call Houston is outstanding! Everyone from the office staff as well as the technicians in the field are stellar! Let me share my experience of them.
My work life requires that I live in an Austin apartment part time. I've got a rental home in Houston. In October, 2015 my tenants had barely moved in to a very well kept home. Suddenly the plumbing stopped working which made the home unlivable. They notified me promptly up in Austin.
After a few brief phone calls between myself and my tenant I decided to call One Call to diagnose the difficulty as well as offer an estimate of the repairs. It was going to be several days before I could drive to Houston.
The plumber in the field, who had excellent communication skills, talked with me via phone every day while I was up in Austin. The staff in the office was eager to send emails as progress was being made to repair the plumbing issues.
Upon my arrival in Houston, The One Call plumber informed me that the City had to come out to inspect the repairs made by the One Call employees. Every bit of old plumbing from the home to the property line was completely replaced.
The trenches were precisely dug and the new plumbing lines carefully laid and connected seamless, one to another. I was utterly amazed by the attention to detail! Needless to say, their work passed inspection!
My tenants were extremely happy to live in their home once again with the brand new plumbing that took about a week to install.
All of your technicians are A-ONE! Oscar, a first class person and a great plummer. Personable and professional. The customer's concerns are his concerns. He truly went that extra mile. Robert and Larry did an excellent job with my electrical needs. I am a committed ONE CALL customer! Thank you!
Josh was sent out to make a simple water line repair; but the job ended up being much more complicated!! One Call quoted me a price on a simple repair and when things didn't go according to plan; they did not pass that cost onto me!! They are an honest company which means a lot to me! I will refer this company to my family and friends.
I will definitely continue my business with Josh!
Also, I would like to mention that the girls in the office were awesome! Very helpful.
Oscar was great! Troubleshooted the issue and did an awesome job! I previously had a bad experience but Oscar assured me he would take good care of us and ensured the job was done right the 1st time. I'm extremely happy and will definitely be calling him back! Call and ask for Oscar!!!